Leak Adjustment Policy

The following regulations shall apply to customers seeking adjustments for water and wastewater charges billed:

1. Water bill adjustments for broken water lines and leaks.
   1. In cases where it is clear that water usage as reflected by a monthly meter reading is due to an unusual circumstance, the board of commissioners or its authorized representative may authorize an adjustment of one-half the usage in excess of the average bill.
   2. The adjustment can only be made for the two most recent billings regardless of the duration of the leak.
   3. Leak adjustments will only be given for broken water lines and meter leaks on the customer’s side of the meter.
   4. Receipts, invoices or statements that support service needed to repair the leak in question shall be presented to customer service to be considered for an adjustment for such repairs.
2. Wastewater adjustments for filling of swimming pools.
   1. The board of commissioners or its authorized representative may authorize a wastewater usage credit for the filling of a swimming pool.
   2. Customer must make contact with customer service before the filling of the swimming pool to establish a date for filling the swimming pool.
   3. There shall be a difference of a minimum of 4,000 gallons from the filling for the month the swimming pool is filled and the average billing for the past 12 months.
   4. All wastewater usage will be billed that is related to water consumption.
   5.  An adjustment for wastewater billed will be applied to the account for that water volume used to fill the swimming pool.
   6. The adjustment is credited to the customer’s account and will not be considered a refund.
   7. The adjustment will only be applied once per year per customer. Billing for the water and wastewater utilized for filling of a swimming pool will occur on the following billing cycle.
   8. The adjustment for wastewater will be applied to the account on the proceeding billing cycle.